Wise Support

You can follow all the production stages of our items as well as the estimated delivery dates by going to the pre-monitoring tab or by clicking right here

If you have placed a pre-order, the estimated delivery date is noted on your confirmation email.

Please note, if you have pre-ordered several products, we wait by default until all the products are available before making only one shipment.

This significantly reduces our environmental impact linked to logistics.

However, if you can't wait because you have a race, adventure, vacation or other planned, let us know at giveme5@wisetrailrunning.com and we will do what is necessary to sequence the shipments!

In this case, we invite you to contact us directly:

• by email giveme5@wisetrailrunning.com
• or by phone +33 7 52 06 08 69

In the case of pre-orders, we may anticipate shipping logistics a little when we are preparing to receive the production.

We edit the labels and prepare the packages so that all you have to do is slip the product in, which generates a message that the order is being processed.

This phase rarely lasts more than a week. If the notification is more than 7 days old, don't hesitate to come knock on our door to find out what's going on!

You can contact us:

• by email giveme5@wisetrailrunning.com
• or by phone +33 7 52 06 08 69

We do not offer exchanges. In order to change size, or find a new product, we invite you to place a new order and return your purchase to us within the next 30 days via the following link: here

It's very simple: Just fold it on itself and drop it in any mailbox!

But above all, above all… YOU MUST NOT THROW IT AWAY!!!!!

So yes, we know, we size rather small… But be aware that certain products are made to be worn in a fitted manner (notably the Sherpa).

It is therefore completely normal to feel tight at the first pass, especially since the product adjusts slightly after a first pass in the machine.

On the other hand, our products are always very comfortable! So, if you feel uncomfortable at first pass, it’s because it’s indeed too small!

If in doubt, you can refer to our size guide in the product sheet.

Contact us:

• either by email (by sending us photos)
• either by telephone +33 7 52 06 08 69 so that we can understand what is wrong and we will exchange your product

All our products are guaranteed for 10 years, under “normal” use.

Of course, this remains at our discretion! But we are not mean, rather conciliatory ;p

We guarantee our products for 10 years, we undertake to repair or exchange your product free of charge when its use is compromised for the following reasons:

• a seam becomes unstitched or frayed
• pockets become loose or torn
• the elastic of the shorts relaxes
• the closing point of the front pocket breaks
• a broken stick door clip
• the drawstring breaks

On the other hand, anything which does not compromise the proper use of the product and which is simply linked to the work of time, is not subject to warranty:

• wear of the material (pilling, stitched thread on the material, scratches, etc.)
• screen printing that patina
• silicone rubber bands that wear out

In cases where the material is punctured or torn, for example during a fall or an unfortunate encounter with tough barbed wire, we offer a repair service at a single price of €19 (we cover 50% of costs). repair costs).

We entrust the repair to Goodloop and its group of seamstresses specialized in mending adventure clothing.

To find out more, go here :

https://goodloop.fr/

During your various adventures, you may have the opportunity to damage your product.

No worries, we can fix it!

Contact us:

• either by email (by sending us photos) to giveme5@wisetrailrunning.com
• or by telephone +33 7 52 06 08 69

You are in contact with a clientele of trail runners/hikers and you want to equip yourself with good eco-responsible equipment!

Good idea to come to us! We offer you a 20% discount upon presentation of professional proof.

For that :

1. use the promo code “OutdoorExpert2022” to order
2. send us your professional proof to giveme5@wisetrailrunning.com . We will send you your order subject to valid proof (valid, consistent name and delivery address). Otherwise, we will refund you!

We know how being a race organizer is a real challenge and a real commitment!

We are not very big, but our hearts go out to you and we have thought of different ways to help you!

To find out more about the partnership conditions, contact us at:

giveme5@wisetrailrunning.com

You can contact us:

• either by email to giveme5@wisetrailrunning.com (we will respond within 24 hours)
• or by telephone at +33 7 52 06 08 69